Refund policy

Because all items are made to order, we do not accept general returns or exchanges for size, color selection, or change of mind.

We stand behind the quality of our products and will make it right if there is a problem.

Damaged, Defective, or Incorrect Items

If your order arrives:

  • Damaged

  • Defective

  • Misprinted

  • Incorrect (wrong item, size, or design)

Please contact us within 7 days of delivery.

Include:

  • Your order number

  • Clear photos of the item

  • A brief description of the issue

Once reviewed, we will offer a replacement or refund at no additional cost.

Size Exchanges

Because each item is produced specifically for you, we do not offer size exchanges unless the item received was mislabeled or incorrect.

We strongly recommend reviewing the size chart on each product page before placing your order.

Change of Mind / Buyer’s Remorse

We do not accept returns or offer refunds for:

  • Ordering the wrong size

  • Ordering the wrong color

  • Entering an incorrect shipping address

  • Change of preference after production has begun

Please review your order carefully before completing checkout.

Incorrect Shipping Address

If an order is returned due to an incorrect or incomplete address provided at checkout:

  • The customer is responsible for reshipment costs.

  • If reshipment is declined, a refund may be issued minus shipping and processing fees.

Lost Packages

If tracking shows no movement for an extended period or your package appears lost:

  • Contact us within 14 days of the estimated delivery date.

  • We will work with our fulfillment partner and the carrier to resolve the issue.

Refund Processing

If a refund is approved:

  • Refunds are issued to the original payment method.

  • Please allow 5–10 business days for your financial institution to process the refund.